Banking e-services requirements in Yemen

Abstract

e-banking is one of the most popular services utilized by most of the country’s banking in recent years. Studies have shown that the quality of e-services is core issue that influences adoption of e-banking services worldwide. The objective of this study is to investigate the availability of the essential requirements for e-banking adoption in Yemen. Results show that the infrastructure requirements are the most strong points, where the requirements related to employees and clients are the weakness points towards applying e-service in Yemeni banking. The implications are discussed and recommendations are made in order to improve e- banking service in Yemen.